1 Collection of Information
1.1 Information may be collected by us when it is explicitly provided to us by a customer via means such as phone, fax, e-mail, web or post.
1.2 Information we collect may include contact details such as name, address, phone and fax numbers, e-mail address, and customer identification information, such as Business Registration Number, ACN and ABN.
1.3 Where information is made available to us by referral, it may only be retained if and when it relates to a current or future customer of Didymo Designs. If the information pertains to a party who does not wish to become a customer of Didymo Designs, information obtained via referral will be discarded.
2 Use of Collected Information
2.1 Any information that customers provide to Didymo Designs may be used by us for purposes including (but not limited to):
a. Billing and historical financial records;
b. Correspondence between ourselves and our customers regarding product and service delivery.
2.2 Customer information may be provided to a third party for the following purposes:
a. Carrying out the instructions of our client;
b. Collection of amounts in arrears owed to us.
2.3 Customer information will not be sold or given to any third party for marketing purposes.
2.4 Customer information is treated as confidential and is not disclosed (except under the circumstances listed in 2.2a and 2.2b) unless required by law, in the public interest or with your consent.
4 Links to Other Sites
4.1 This site contains links to other sites. Didymo Designs accepts no responsibility for the practises in use on those sites or for the content therein.
5 Accessing and Updating Information that We Hold about You
5.1 Customer information is stored in a secure environment, and is only accessible by authorised personnel. You can contact us (via the "Contact Us" page on this site) to find out what information we hold about you.
5.2 Changes to your details may be submitted to us via any of the methods indicated on the "Contact Us" page on the Didymo Designs web site. Please be aware that information transferred via public networks may not be encrypted, in which case it is not secure.
6 Protection of Information
6.1 Access to information via the Didymo Designs Web Site is User ID and password-protected.
6.2 Information is accessible inside the Didymo Designs organisation only by authorised personnel with a sufficiently privileged User ID and password.
6.3 Information is stored in a database which is backed up on a regular basis.
6.4 Servers and backup devices (including off-site backups) that store information are kept in physically secured locations.
6.5 Computer and network security for all Didymo Designs servers, and devices on our premises which enable access these servers, only allows restricted access to authorised users. All security measures are maintained and kept up-to-date with the latest security updates as they become available.
7 Changes to this Policy Statement
7.1 Changes will be made to this policy statement in accordance with changes to services offered by Didymo Designs, including those available via the Didymo Designs Web site.
7.3 Changes can be made to this policy without notification. The latest version of this policy can be viewed by clicking on the "Privacy" hyperlink at the bottom of any page on the Didymo Designs web site.
8 Concerns About this Policy Statement
8.1 If you have any concerns about this policy statement or the way in which your information may be handled, you may contact us via any of the methods indicated on the "Contact Us" page of the Didymo Designs Web site.
Date of last Revision 1st August, 2011