Customer Relationship Management
SugarCRM Features
Sugar's powerful account, contact and opportunity management features allow you to:
* Share sales data across individuals and teams.
* Focus attention on the most profitable deals.
* Bring new sales representatives up-to-speed.
* Present effective presentations and proposals to customers.
* Monitor quota progress and business performance.
Manage your direct marketing campaigns and measure their results across multiple channels.
It can:
* Create and execute campaigns across marketing channels.
* Capture leads directly into the CRM System.
* Measure return on investment of campaigns.
SugarCRM's Case Management module provides the ability to manage customer problems, issues or requests in a timely fashion.
It can:
* Centrally manage and share all customer service issues.
* Understand frequency of incidents to improve product quality.
* Share information across individuals and teams.
* Measure the responsiveness of customer support.
Sugar Professional and Enterprise Editions include a powerful reporting engine designed to be user-friendly allowing ease in writing new reports quickly, without the need to involve IT staff.
It can:
* Create real-time reports and dashboards on any CRM metric.
* Monitor the effectiveness of marketing programs, sales opportunities and support cases.
* Share/restrict access to reports and dashboards across teams.
Modern Business relies on efficient CRM.
Our on-demand solution offers extreme value for money.
Already have a web presence? No problem. A few simple forms and your website will integrate seamlessly into your new full-featured CRM.
With 24/7 phone support this is the CRM any business needs.